Handling people

Wax, a substance naturally hard and brittle, can be made soft by the application of a little warmth, so that it will take any shape you please.  In the same way, by being polite and friendly, you can make people pliable and obliging, even though they are apt to be crabbed and malevolent.
Arthur Schopenhauer


Birds are taken with pipes that imitate their own voices, and men with those sayings that are most agreeable to their own opinions.
Samuel Butler


He that has once done you a kindness will be more ready to do you another than he whom you yourself have obliged.
Benjamin Franklin


He lives well who conceals himself well.
Ovid


Talk to a man about himself, and he will listen for hours.
Benjamin Disraeli


He who treads softly goes far.
– Chinese proverb


The shortest and best way to make your fortune is to let people see clearly that it is in their interests to promote yours.
Jean de la Bruyere


It is even more damaging for a minister to say foolish things than to do them.
Cardinal de Retz


I destroy my enemies when I make them my friends.
Abraham Lincoln


Better to remain silent and be thought a fool than to speak out and remove all doubt.
Abraham Lincoln


Tact: the ability to describe others as they see themselves.
Abraham Lincoln


Never complain, never explain.
Benjamin Disraeli


Pick up a bee from kindness, and learn the limitations of kindness.
Sufi proverb


Never ruin an apology with an excuse.
Ben Franklin


The truth is generally seen, rarely heard.
Baltasar Gracián


Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.
Ben Franklin

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